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From Our President...
Dear
Valued Customer:
Manuel Guzman
Delmar Cengage Learning's
Interim President and CFO |
Over the past ten years Delmar Cengage Learning has been one of the fastest growing publishing companies in the
world (literally!). We now hold numerous leadership positions in our
three key markets:
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Career Education
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Health Care
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Technology & Trades
We are over 300 people who have the inherent entrepreneurial spirit,
creativity, and winning attitude critical to success in today's business
environment. We are passionate about delivering the very highest quality
education and training materials and the very best customer service.
Delmar Cengage Learning is in a uniquely strategic position within the
educational and training industry. Due to the nature of our content and
our competencies, we have the opportunity to deliver life-long learning
products and services to customers of all ages. Whether it be the
secondary agriscience student, the private beauty school cosmetology student,
the community college paralegal student, the university nursing student, or a
whole host of practicing professionals; Delmar Cengage Learning is a
full-service provider of traditional and online life-long learning materials.
Integral to our continued success and future growth will be our capability to
expand our brand recognition as well as our product delivery to our customers
from the moment they enter school to the day they retire from their chosen
occupation.
The future of Delmar Cengage Learning can best be described in one word: GROWTH
. We envision our company achieving sales approaching $200 million
by the year 2001 and are well on our way to meeting that goal. The
talents of our authors and employees and their mutual commitment to meeting
customer needs puts this goal within our reach.
Sincerely,
Manuel Guzman
Interim President and CFO
History
Delmar Cengage Learning , a
division of Delmar Cengage Learning, has provided life-long learning solutions to
millions of individuals, learning institutions and businesses for fifty-five
years.
Delmar Cengage Learning was
founded in 1945 by a number of prominent New York Educators with the
encouragement of the New York State Vocational and Practical Arts Association.
This group foresaw the demand for learning materials to prepare the labor force
for America's new industrialization after World War II. The company has grown
and expanded since then to become one of the leading career, technical, and
health care publishers worldwide.
Since becoming a Delmar Cengage Learning
company, Delmar Cengage Learning has been one of the top performers within this
group, consistently achieving and exceeding our sales and profit goals by
providing our customers with high-quality, innovative teaching and learning
materials. Currently, Delmar Cengage Learning yearly sales exceed $150 million.
Core Values
As a means of achieving a higher level
of service and quality in the publishing industry, we have developed a specific
mission and embraced a set of core values. The mission of Delmar Cengage Learning is to be the leading provider of lifelong learning products and
services for the Health Care, Technology & Trades, and Career Education
markets. We are dedicated to being Number One in our chosen markets and are
passionate about delivering the highest quality content and service to our
customers. Our core values guide our daily business operations and serve as
constant reminders of what is most important.
Customer Satisfaction
Working together with our authors, we strive for "Total Customer
Satisfaction" by providing the best value in our products and services.
Through continuous effort, we also strive to improve the way we meet the needs
of all our customers.
Learning
Delmar Cengage Learning is committed to the learning process in education
and training. We work to create and foster an atmosphere that encourages both
employees and customers to learn and develop new skills and learn from each
other.
Organizational Effectiveness
Decision-making is driven to the teams of people closest to the issues and
problems. Innovation and risk taking are encouraged. Systems for
managing, for continually learning and expanding our capacity to create and
improve results, will allow us reinvest in our future.
Employee Satisfaction
We provide challenge, training and opportunity, to attract and retain employees
and reinforce their value to the organization. We strive to create a
genuine culture where all employees exhibit shared ideals, shared goals, shared
respect, and a shared sense of values and mission.
Communication
We keep open both formal and informal channels so that communication with our
authors, within our teams, across teams, and up and down the organization will
enable employee empowerment and enhance organizational effectiveness. Improving
communication involves a company-wide commitment to listen, to each other and
to our customers.
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